Terms of Service

Last updated: 13 September 2026

EMCY is operated by S Kavin Balaji ("we", "us"). By creating an account or using the EMCY app or website, you agree to these terms and to our Privacy Policy, which is part of them. If you do not agree, please do not use EMCY.

What EMCY is

EMCY is a coordination service: it shares your emergency details with nearby partner hospitals, lets a hospital accept your case, and keeps both sides informed until you arrive. EMCY itself does not provide medical care, ambulances, or medical advice.

Your care is between you and the hospital. When a hospital takes your case, the treatment, its quality, and any charges for it are the hospital's responsibility under the rules that apply to hospitals — EMCY is not a party to that relationship. A hospital that has accepted may still withdraw, or refer you on to another hospital, if your condition or their capacity requires it; when that happens we keep searching and keep you informed.

No medical advice

Information shown in the app (including triage questions and guidance) is for coordination only and is not a diagnosis or medical advice. Decisions about your care are made by you and by qualified medical professionals.

No guarantee of response

We work to connect you with a hospital as fast as possible, but we cannot guarantee that a hospital will be available, accept your case, or respond within any particular time. Network coverage, hospital capacity, and other factors outside our control affect outcomes.

Eligibility and your account

• You must be an adult to create an account. Dependent profiles for children or elderly family members are managed by you.
• One account per person. Your account is yours alone — it cannot be transferred, sold, or shared, and you may not create a second one.
• Keep your profile and medical information accurate — hospitals rely on it.
• You are responsible for activity on your account and for keeping your device secure. Tell us at once if you think someone else is using it.
• You can leave at any time by deleting your account — see Delete Account. What is removed and what briefly remains is set out in the Privacy Policy.

Emergencies, contacts, and dependents

You can raise an emergency for yourself, for a dependent you manage, for a relative who has connected with you in the app, or — as a bystander — for someone near you whom you do not know. When you report for someone else, you confirm that you are with them and that what you tell us is your honest best understanding; hospitals are told when information is second-hand.

When you list someone as an emergency contact, you confirm that you have their permission. They will be called, messaged, or notified on your behalf when you are in an emergency, and may be asked to help coordinate. Any contact can ask us to remove them, and we will.

During an emergency your live location is shared with the responding hospital and with your emergency contacts, and stops being shared at handover. The Privacy Policy explains what happens to the record afterwards.

Acceptable use

Never trigger a false emergency. False alerts divert hospital attention from real patients and may be unlawful. We may suspend or terminate accounts that misuse the service, and we may report abuse to authorities.

You also agree not to:

• Copy, modify, resell, sublicense, or build anything derived from the app, the website, the hospital dashboard, or their content.
• Reverse-engineer or decompile the app, or access it or its interfaces in order to build a competing service or to copy its features, flows, or triage content.
• Run scrapers, bots, scripts, or automated requests against the service — including creating emergencies automatically — or do anything that burdens or interferes with it.
• Frame or mirror any part of the service, or remove copyright or trade mark notices.

The app lets you send messages, photos, and voice notes to the hospital handling your case. Do not send anything that:

• Is not yours to share, or that you do not have the right to share about another person.
• Is threatening, harassing, obscene, hateful, or otherwise harmful — to hospital staff or to anyone else.
• Impersonates someone, or misleads the hospital about who or where you are.
• Contains malware or anything designed to interfere with a computer system.
• Breaks any law in force in India.

Registration fee and refunds

Some hospitals charge a registration fee. If the hospital handling your case does, the amount is shown in the app before you pay, and you can choose to pay it through the app or at the hospital's counter instead. Paying in the app is a convenience; it never decides whether you are treated.

When you pay through the app, we collect the fee on the hospital's behalf through Razorpay, a licensed payment provider, and pass it on to the hospital. Payment methods and any bank verification steps are Razorpay's. A receipt is available in the app.

Refunds. The fee is refunded, in full and to the payment method you used, if care through EMCY does not happen: the case is cancelled or the hospital withdraws before you arrive, or you were charged twice for the same case. Once the hospital has received you, the fee belongs to the hospital and any question about it is between you and them. To ask for a refund, write to emcysupport@gmail.com with the emergency ID from the app.

How we contact you

We contact you through push notifications, SMS, phone calls (which may be automated), email, and messages inside the app — about your emergencies, your account, and changes to the service. In an emergency we also contact your emergency contacts on your behalf, by the same means. Delivery depends on networks and devices we do not control; a message that fails to arrive is not something we can guarantee against.

Ownership of EMCY

The app, the website, the hospital dashboard, and everything in them — the triage questions and their sequencing, the design, text, images, and code — belong to us. "EMCY" and the EMCY logo are registered trade marks; you may not use them without our written permission.

We grant you a limited, personal, non-transferable, revocable licence to install and use the app on devices you own or control, to manage emergencies for yourself, your dependents, and the people who list you as an emergency contact. That is the only right you receive. Everything not expressly granted here is reserved.

The app includes open-source components under their own licences, which continue to apply to those components.

Your information stays yours

The profile, medical details, and emergency information you enter belong to you. You give us only the permission we need to run the service: to share it with the hospital that accepts your case and with your emergency contacts, and to keep it for the period set out in our Privacy Policy. We do not claim ownership of it and we do not sell it.

We may produce anonymised, aggregated statistics about how the service performs — response times, hospital coverage, usage patterns — that cannot identify you. Those statistics are ours, and we may keep and publish them even after your own records have been deleted on the schedule in the Privacy Policy.

Third-party services

EMCY uses Google Maps and Places for hospital locations, photos, and directions; Razorpay for payments; and shows hospitals' own phone numbers and websites. When you call a hospital, open its website, or pay, you are dealing with that party under its own terms. We are not responsible for their content or services.

Limitation of liability

EMCY is provided "as is". We do our best to keep it accurate, available, and secure, but we do not promise that it will be uninterrupted or error-free, and we cannot answer for hospital availability, the treatment you receive, or networks, devices, and services we do not control.

To the maximum extent permitted by law, we are not liable for indirect or consequential losses, or for outcomes arising from hospital availability, medical treatment, network failures, or events outside our reasonable control — including power or telecom failures, natural disasters, strikes, riots, or government orders.

Your responsibility to us

If a claim is made against us because of your misuse of EMCY — a false alert, deliberately wrong information about yourself or someone else, listing a contact without their permission, or a breach of these terms — you will cover the loss and reasonable costs that misuse causes us.

Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts of India.

General

If any part of these terms is found unenforceable, the rest still applies. If we do not act on a breach, we have not given up the right to act on it later. You may not transfer your rights under these terms; we may transfer ours if EMCY is incorporated or its business is transferred, and we will tell you if that happens. These terms and the Privacy Policy are the whole agreement between you and us about EMCY. We give notices in the app, by email, or on this website.

Changes

We may update these terms as the service evolves and will change the date above; significant changes will be notified in the app. Continuing to use EMCY after a change means you accept the updated terms.

Grievance Officer

For any complaint about EMCY, the service, content sent through it, or your personal data, contact our Grievance Officer:

S Kavin Balaji
Email: emcysupport@gmail.com

We read every complaint and reply. Privacy complaints go to the same email; your rights over your data are set out in the Privacy Policy.