Delete Your Account

Applies to the EMCY app by EMCY (emcy.in)

You can request deletion of your EMCY account and the personal data associated with it at any time.

Delete from the app

Open EMCY and go to Settings → Account → Delete Account, then type DELETE to confirm. Deletion is immediate. If an emergency is in progress for you or a dependent you manage, deletion is blocked until the emergency is resolved.

Or request deletion by email

Email emcysupport@gmail.com with the subject line "Delete my EMCY account", sent from the email address on your account (or include the phone number you registered with so we can verify it's you). We will confirm and complete the deletion within 30 days.

What gets deleted

• Your account (phone number, name, email, profile photo).
• Your medical profile (blood group, allergies, conditions, medications).
• Your emergency contacts and any dependent profiles you manage.
• Device and push-notification tokens.

What may be retained

• Emergency case records that had already started their deletion clock are stripped of the details identifying you immediately, and are permanently deleted 37 days after handover (44 days at the outside, once backups age out) — the same clock as for every case, explained in the Privacy Policy. "Handover" means the hospital recording what happened to you, not simply arriving there.
• Records we are legally required to keep, for as long as the law requires: payment records (eight years) and security logs (180 days). Neither contains your medical details.
• The record that you accepted our Terms of Service — the version and the date — which identifies you only by an internal account ID.

Questions

See our Privacy Policy for the full picture of what we collect and why, or write to emcysupport@gmail.com.